Veritas DataRefund Policy
Short version: cancel any time and keep access to the end of the month you paid for. First purchase not what you expected? Email us within 7 days for a full refund.
Subscriptions
All plans are monthly subscriptions billed in advance through Stripe. You can cancel at any time from the billing page (linked in your purchase email): paste your API key and it opens your Stripe billing portal. Cancellation stops future charges; your API key keeps working until the end of the current billing period and is then deactivated.
Refunds
- First purchase. If you are new to Veritas Data and the Service is not what you expected, email us within 7 days of your first payment and we will refund it in full and deactivate the key.
- Renewals. Renewal charges are not refunded. Cancel before the renewal date to avoid the next charge.
- Partial months. We do not prorate or refund unused days within a billing period.
- Service failures. If the API is unavailable for more than 24 consecutive hours for reasons within our control, we will credit the affected days on request.
- Material changes. If we materially reduce what your plan includes, you may cancel and receive a refund of the unused portion of the current period.
Billing questions
Write to hello@veritasdata.dev from the email on your account with your Stripe receipt number. We answer within two business days. Please contact us before disputing a charge with your card issuer; disputes on legitimate charges may result in key deactivation.